Microsoft being sued for disc scratching Xbox 360 gaming consoles
Microsoft Xbox 360, Microsoft Xbox News July 14th, 2007
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Microsoft being sued for disc scratching Xbox 360 gaming consoles
Software giant Microsoft just recently admitted that they were likely to take a US$1 billion earnings charge to fix hardware problems in Xbox 360 consoles.
The company has now been sued for the same console as a class-action suit says that the console unit damages gaming media (videogame CDs).
The lawsuit was filed in the U.S. District court for the Southern District of Florida and is claiming that the Xbox 360 gaming device makes the videogame CDs unusable with scratches.
The lawsuit further claims that thousands of Xbox 360 owners have been affected by and have complained to Microsoft about the problem.
Jack Evans, a Microsoft spokesman responded to this lawsuit in a statement: “Out of the millions of Xbox consoles in use, Microsoft has not received any widespread reports of Xbox 360s scratching discs.”
Microsoft further states that they have a worldwide disc replacement program for games that they develop. The owner of the console can send them the damaged disc along with USD 20. Microsoft would deliver a replacement disc in return.
The company added that they also examine and repair consoles that consumers believe may have scratched discs.
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How convenient. Xboxs scratch the discs and Microsoft offers a replacement program for $20. I’m sure Microsoft knew that their systems could do this hence why they created the replacement program. And volla, a defect in the consoles turns into a pure profit generating system. At the very most it costs Microsoft $5 to replace a disc, probably closer to $1 or even less.
I’m glad to hear that M/S will repair their defective consoles and replace the Halo 3 disc, but why won’t they replace other discs damaged by that same defective console? How does a multi billion dollar company justify taking advantage of the little guys in the world?! Not a very good way to gain customer loyalty - very disappointing!